Frequently Asked Questions (FAQ) — buyoura.shop

Welcome to the FAQ section of buyoura.shop, your trusted destination for premium accent chairs that combine style, comfort, and long-lasting quality. Here you’ll find quick answers about our products, ordering process, payments, delivery, returns, and customer support.

1. What type of products do you sell?

We specialize in accent chairs that add elegance, comfort, and durability to your living space. Whether you want a modern statement piece, cozy seating, or timeless designs, our collection is crafted to enhance your home.

2. How do I place an order?

Placing an order is simple:

Browse our accent chair collection at buyoura.shop

Select your favorite chair and click Add to Cart

Proceed to checkout, enter your details, and complete your payment

You’ll receive an order confirmation email with a summary

3. What payment methods do you accept?

We offer secure checkout with the following options:

Stripe

PayPal

Cash on Delivery (COD) – available in most U.S. regions

All transactions are encrypted and securely processed.

4. Do you offer international shipping?

Currently, we only ship within the United States.

5. How long does delivery take?

Processing Time: 1–2 business days

Shipping Time: 3–5 business days depending on your location

Tracking details are emailed once your order ships.

6. How can I track my order?

You’ll receive a tracking number via email once your order has shipped. Use it to track your package directly through the carrier’s website.

7. What is your return & refund policy?

Returns are accepted within 30 days of delivery.

Items must be unused and in original packaging.

Refunds are processed within 10 business days after inspection.

For full details, please check our Return & Refund Policy.

8. What if my item arrives damaged or defective?

If your chair arrives damaged, defective, or not as described, contact us within 48 hours of delivery. We’ll resolve the issue quickly with a replacement or refund.

9. Can I change or cancel my order?

If you wish to cancel or modify your order, contact us within 48 hours of purchase and before the order has shipped. We’ll do our best to assist.

10. Are your chairs safe and high quality?

Yes. All our accent chairs are made with durable, non-toxic, and high-quality materials that meet strict safety and comfort standards.

11. How can I contact customer support?

We’re here to help with any questions or concerns.

Business Name: BUYOURA LLC
Tel: +1 970 925 7572
Email: support@buyoura.shop
Address: 620 E Hyman Ave, Aspen, Colorado 81611, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST