Customer Support — buyoura.shop (BUYOURA LLC)
Your satisfaction is our priority. Whether you have a question about our accent chairs, need help with an order, or want assistance with a return, our support team is here to help — clearly and quickly.
Contact channels & typical response times
We offer multiple ways to reach us and aim for fast, helpful replies during business days.
Phone
We answer calls during business hours.
If we miss your call, please leave a voicemail with your name, order number if any, and a short message.
If you don’t receive a callback within 24 hours, please email us for a faster response.
Email us anytime at support@buyoura.shop
.
We typically reply within 24 business hours Monday–Friday.
Live chat
Use the live chat on buyoura.shop while browsing.
Messages are usually answered within the same business day.
Our goal: respond to all inquiries within 24 business hours Monday through Friday.
Holiday schedules & possible delays
On U.S. public holidays our response times may be delayed by up to 24 hours. Holidays we observe include:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If your inquiry is urgent, please include “URGENT” in the subject line of your email and a phone number where we can reach you.
Before you contact us
For faster service, please have the following handy when applicable: order number, item name e.g., Accent Chair model, photos for damage claims, and preferred contact method.
Contact details
Business name: BUYOURA LLC
Tel: +1 970 925 7572
Email: support@buyoura.shop
Address: 620 E Hyman Ave, Aspen, Colorado 81611, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
We’re here to make your experience with our accent chairs smooth and enjoyable — reach out anytime.