Shipping Policy — buyoura.shop
Effective date: September 28, 2025
At buyoura.shop operated by BUYOURA LLC we aim to deliver your orders quickly, securely, and transparently. Below is our full U.S. shipping policy — simple language, clear timelines, and contact details so you always know what to expect.
1. Shipping origin
All orders ship from:
620 E Hyman Ave, Aspen, Colorado 81611, United States.
2. Domestic & international shipping
We currently ship within the United States only.
We do not offer international shipping at this time.
3. Shipping costs & fees
Free standard shipping for all U.S. orders, including Alaska and Hawaii.
There are no hidden fees — the price you see at checkout is the price you pay taxes and duties, if applicable, will be shown during checkout.
4. Carriers & delivery methods
We use trusted carriers for example USPS, UPS, and FedEx. The carrier chosen depends on your delivery address, the item size/weight, and service availability.
5. Order processing & cut-off time
Processing time: Orders are typically processed within 1–2 business days.
Orders placed after 6:00 PM EST will be processed on the next business day.
All times and business days referenced are in Eastern Standard Time (EST).
6. Estimated delivery timeline
Shipping time: Typically 3–5 business days.
Total estimated delivery: Usually 4–7 business days from order placement processing + shipping.
Note: These are estimates — transit can vary by carrier, destination, and other factors.
7. Order tracking
Once your order ships, we’ll email you a tracking number and carrier link. Use that information to monitor delivery status. If you don’t receive a tracking email, contact us details below.
8. Returns & refunds
Returns: Accepted within 30 days of delivery. Items must follow our returns guidelines see Return Policy for details.
Refunds: Processed within 10 business days after we receive and inspect the returned item.
9. Delivery problems & reporting timelines
Wrong or damaged items: Please report within 24 hours of delivery and include photos if possible.
Missing packages: If your order hasn’t arrived within 10 business days from the shipping date, contact us and we’ll investigate with the carrier.
10. Order edits & cancellations
You can request a change or cancellation within 24 hours of placing your order. After 24 hours, orders may already be in processing or shipping and will be handled under the Returns & Refunds process.
11. Delays & force majeure
Weather, carrier disruptions, customs issues if ever applicable, and other unforeseen events can cause delays. If we learn of a delay affecting your order, we’ll notify you by email with updated expectations.
12. Data & tracking privacy
We use the minimum order data necessary shipping address, contact info, and order details to process, ship, and track your order. For full details on how we collect, use, and protect information, see our Privacy Policy.
13. Contact us
Business name: BUYOURA LLC
Tel: +1 970 925 7572
Email: support@buyoura.shop
Address: 620 E Hyman Ave, Aspen, Colorado 81611, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST