Return & Refund Policy — buyoura.shop
Effective date: September 28, 2025
At buyoura.shop operated by BUYOURA LLC your satisfaction is our priority. Below is our simple, customer-friendly return and refund process — clear steps, timelines, and contact details so you always know what to expect.
1. Return eligibility & how to start a return
You may request a return within 30 days of receiving your order. Requests made after 30 days cannot be accepted.
To start a return, email support@buyoura.shop
with your order number and reason for return. We’ll review your request and reply with next steps.
Once your return is approved, we’ll email you a prepaid return shipping label and instructions for sending the item back.
2. Condition required for returns
To qualify for a return the item must be:
Unused, unwashed, and free of odors.
In its original packaging with all tags still attached.
Not worn, altered, or damaged by misuse.
Items that do not meet these conditions may be refused or subject to a partial refund.
3. Items that cannot be returned
The following are non-returnable:
Personal hygiene or care items for safety and hygiene reasons
Final sale or clearance items clearly marked “final sale”
Customized or personalized products
4. Return shipping charges
Return shipping is free for eligible returns when we provide a prepaid label.
If a return is not eligible for a prepaid label, we will inform you of any shipping options and costs when you contact support.
5. Refund timing & method
After we receive and inspect your returned item, we will process your refund to the original payment method within 10 business days.
You will receive an email confirmation once your refund has been issued.
6. If your refund is delayed or missing
If you haven’t received a refund after 10 business days:
Check with your bank or payment provider — sometimes refunds take additional time to post.
Contact your credit card issuer for an update.
If you still need help, email us at support@buyoura.shop
and include your order number and refund date.
7. Damaged or defective items
If your order arrives damaged or defective, notify us within 24 hours of delivery.
Email support@buyoura.shop
with your order number and clear photos of the damage/defect.
We will review and, when appropriate, offer a replacement, exchange, or full refund.
8. Exchanges
If you wish to exchange an item different size, color, or replacement, contact support and we’ll walk you through the exchange process and any availability details.
9. Cancellations & order changes
You may request an order cancellation or change within 24 hours of placing the order. After that window, orders may be in processing and will be handled under the returns process.
10. Questions or help
Business name: BUYOURA LLC
Tel: +1 970 925 7572
Email: support@buyoura.shop
Address: 620 E Hyman Ave, Aspen, Colorado 81611, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Email us with your order number and we’ll help you right away.